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"Lovely experience giving birth"

About: Queen's Hospital / Maternity care

I am very impressed by the service and treatment I received throughout my pregnancy, from the ante-natal appointments right through to the birth of my beautiful daughter. I found all the staff especially the midwives to be very caring, respectful of any decisions made by me and very competent at their jobs. I felt that I was in safe hands. The midwife who was dedicated to me during labour was excellent, i can't name her here but she was everything you want a midwife to be during labour. I know everyone has their own individual experiences, but I can't help feeling sad that this hospital gets a bad press. I feel strongly that the maternity staff should get this positive feedback as they are all doing a great job. My only suggestion for improvement would be that if the post-natal ward could act as a triage for newborns, rather than taking the newborn baby to A&E that would be more sensible. They were available over the phone for advice but as it was a skin rash they sent us to A&E as they couldn't see it. It would make more sense if we could bring the baby to the midwife on the post natal ward as they would have probably have taken 2 mins to tell us it was harmless. Instead we were in A&E for 4 hours with all the germs. Overall, thank you to all the staff. I hope this feedback reaches you all.

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Responses

Response from Queen's Hospital 4 years ago
Queen's Hospital
Submitted on 03/06/2019 at 07:22
Published on nhs.uk at 08:05


Thank you for taking the time to provide us with your feedback, I would like to start by congratulating you on the birth of your daughter. I am so pleased to hear that you were happy with the care provided to you through out your pregnancy and during labour. I will ensure your feedback and kind words are passed on to the team so that they are aware what a fantastic job they are all doing. Once again, thank you for taking the time to make us aware of your experience.

Kind Regards

Sue Lovell

Director of Midwifery

Divisional Nurse for Women’s Health

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