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Care Opinion

NHS Podiatry care in Newton Stewart, Wigtownshire

Posted By NV McCann

"NHS Podiatry care in Newton Stewart, Wigtownshire"

About: Dumfries & Galloway Community Services / Podiatry

(as a service user),

I needed new orthotics after another broken ankle.

I was asked to sit on a couch and hold my bad leg in the air at right angles to the horizontal.

The member of staff took a piece of A4 paper, held it against my foot and drew around it saying they would only need a rough idea. I asked why I was not having a mould taken and was told they don't do that.

Needless to say the result was useless so I am still using my 24 year-old, German-made, soft orthotics which deal with all the historic damage to my feet. Why was this service so backward? 

It was a complete waste of NHS time and resources when we are told it is skint!!!

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Responses

Response from Head of Podiatry Services, Podiatry, NHS Dumfries and Galloway 4 years ago
NHS Dumfries and Galloway

Submitted on 29/05/2019 at 15:37
Published on Care Opinion at 16:25

I am sorry to hear that you were dissatisfied when accessing this service recently and I apologise you felt that we had wasted your time.

We constantly aim to improve our service and often the way to do this is to act on comments we receive from our patients

We would like the opportunity to discuss your experiences more fully and to apologise in person. I would appreciate it if you would be willing to contact us to follow up your concerns.

Could you leave your details, either with our Podiatry receptionist on 01387 220031 or leave your contacts details with reception at Newton Stewart Health Centre on 01671 402504 and Lynne Drenan will return your call.

Thank you.

Allister

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