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"Made to feel old and stupid."

About: St. Peters Hill Surgery

I was sent by a practice doctor to see a consultant earlier this year as I have CSS and had started to get a feeling of facial paralysis sometimes. The consultant said it was unconnected and he did not know what was causing it. I now have this feeling several times a day plus headaches so went back to the surgery. This time I saw a woman doctor. I explained what was happening and a bit about my close family background as I had never seen her before. Four members deceased over the past 6 years with various cancers including my eldest granddaughter with a high grade 4 glioblastoma brain tumour. Be positive, I was told, stop being negative. I said I was a very positive person and had only mentioned them in case there was a relevance somewhere. I told her my symptoms and that I had been given no answer to what it could be. She instantly said it was connected to my neck problem and was obviously annoyed when I answered that the consultant had told me otherwise. I also asked about what the borderline reference was on my blood test as I have had dilated kidneys from a young age. I was told that yes it referred to my kidney function but taking into consideration my age etc I was considered within the range more or less expected for me. I felt that she was annoyed that I had bothered her and had 'challenged' her authority. In fact I came away feeling none the wiser, not knowing who to believe, the doctor who insisted that my symptoms were connected to my neck problem or the consultant who said they were not. I was made to feel

I'd been a nuisance. I didn't know whether to cry or be angry when I got back home but I certainly won't be going back for more. I'll just let nature take it's course and stay well clear in future.

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Responses

Response from St. Peters Hill Surgery 4 years ago
St. Peters Hill Surgery
Submitted on 03/06/2019 at 14:01
Published on nhs.uk at 14:07


I am really sorry that you were unhappy with your experience at the surgery.

If you would like to contact me at the practice I will happily look into the concerns that you have, if you are able to provide me with some more information.

Catherine Dickinson, Practice Manager

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