"awful experience for someone with history of..."

About: Medway Maritime Hospital / Accident and emergency

all i can say is awful. ambulance staff were great, partner was taken to RAU to be assessed. did ECG straight away by a very rude and ignorant nurse. Was told ECG was fine (ambulance staff said it was not fine).

Within 5 mins, they said he was being discharged to MEDOC, gave him Oramorph and could not get him out quick enough.

sat is MEDOC for nearly 5 hours before seeing a doctor.

the Doctor said he should have been sent to medical care straight away and not palmed off to MEDOC. instead, my partner sat there in constant pain for all this time.

He was then sent back to A&E.

no one bothered to do obs, no one bothered to give him pain relief, in fact, no one bothered with him at all.

he eventually got on the ward another 10 hours later, and they wonder why there are so many complaints? you cannot blame resources with regards to rudeness and ignorance.

they do not cost a thing.

Story from nhs.uk

Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust

Thank you for your comments. We are very sorry to hear that yourself and your partner were disappointed when visiting the Emergency Department recently. This must have been a very worrying time for you and we are sorry that you were not greeted warmly and politely.

Please be assured that we will share your feedback with the Emergency Department's senior team. If you wish to speak to someone about your poor experience please contact our PALS team (patient advice and liaison service) and they will be happy to arrange this. The PALS team can be contacted on 01634 825004 or medwayft.pals@nhs.net

We hope your partner is recovering well from the episode of ill health and please extend our best wishes.

Kindest regards,

The Patient Experience Team

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