"Worcester Royal Accident & Emergency"

About: West Midlands Ambulance Service NHS Foundation Trust Worcestershire Royal Hospital / Accident and emergency

(as the patient),

Last month I was taken to Worcester A&E by ambulance as I had collapsed, the ambulance staff was very kind and reassuring.

When I arrived it was very busy however the nurse looking after me was very kind and efficient, I was seen and assessed by the doctor any questions I had were answered.

Even though it was very busy and I had to wait to be seen and for results, I could not fault any care throughout my stay...I would just like to say a big thank you to everyone that looked after me and helped me to feel better and eventually go home with a follow up with my own GP. Thought I would write as all you hear is bad stuff in press.

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Response from Worcestershire Acute Hospitals NHS Trust

Thank you so much for your positive feedback. It’s always heartening to hear that patients are receiving the excellent care that we strive to provide.

Your comments have been fed back to our nursing and medical staff and we hope you are now feeling much better.

Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Thank you for your positive feedback about the ambulance crew that attended to you. I hope that you are now making a good recovery. Should you wish to contact the Patient Experience Team please do not hesitate to call 01384 246370.

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