"Unprofessional, unsafe and an absolute joke."

Been here a few times following suicidal thoughts/ attempts. CAU staff are mostly supportive. However, the staff who answer the crisis number and conduct assessments are always rude, dismissive and unsupportive. When being assessed the majority of staff I have encountered do not take me seriously, let me walk out clearly distressed and unwell saying I'm wanting to hurt myself. I feel belittled, embarrassed and worthless by how they have treated me on top of the issues I am currently facing. I have been sectioned under the mental health act and whilst in there have self harmed and expressed a urge to die, to be told that I'm fine and I need to 'just go home'. This then put me in a vulnerable position and the police/ambulance services were involved as a result of their neglect. The police brought me back in on the day I was discharged following another suicide attempt, and I was laughed at and mocked by the staff who said they weren't willing to help me and told 'nobody is stopping me' if I want to leave and harm myself. I ended up going to a bridge, completely breaking down in the back of a police van, and then being arrested as this was the only option to keep me 'safe'. I will NEVER ever call crisis again. I will never go back to Becklin centre again. These people are supposed to be professionals, these people are supposed to help people in CRISIS and I feel so let down, angry and upset. I have lost all faith in the mental health services. I feel completely alone because of the way I have been treated when I have reached out for help. There is clearly a lack of care about patient safety until urges are acted upon, by which point it is too late. I really hope staff realise how detrimental and serious their throw away comments and unprofessional behaviour can be on patients experiencing a mental health crisis.