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"Care for mother taken ill on holiday"

About: Royal Devon University Healthcare NHS Foundation Trust

Whilst on holiday in Devon my mother unfortunately was taken ill and had to be ambulance into the Exeter hospital. From the start of the process with the paramedics my mother received excellent care. On arrival a doctor was on hand in triage and straightaway this meant she was allocated the appropriate tests which would get to the diagnosis quicker. At each stage we were introduced to the doctor and nurse and assistants all of which treated my mother with respect, professionalism and dignity. Once she had been treated and ready for discharge we were also given an appointment to see a stroke specialist the next day. This was also excellent service and so efficient again the staff all dealt with my mother in the same efficient and friendly way. Thankfully my mother is OK and we are now home and thanks to the recommendations made at the Exeter is getting better treatment. We as a family would like our thanks passed onto all the staff involved.

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Responses

Response from Royal Devon University Healthcare NHS Foundation Trust 4 years ago
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 23/05/2019 at 10:10
Published on nhs.uk at 11:06


Thank you for taking the time to share your experience at the Royal Devon & Exeter Hospital.

I am delighted to hear that you are so happy with the care your mother received when she was taken ill on holiday.

I would like to thank you very much for your positive feedback.

Kind comments such as yours are always gratefully received.

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