"Receptionist attitude"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a parent/guardian),

My teenage son had suffered a head injury playing football.

With obvious, significant bleeding.  He had a temporary dressing in situ and had also fainted en route to the hospital. I was obviously extremely anxious and concerned about the situation.

The receptionist on our arrival displayed a severe lack of care and compassion. Their attitude was appalling, the manner they addressed us in was so disrespectful and abrupt. 

Fortunately the clinical staff could not have been any more helpful and considerate. I feel I must bring this member of staff to your attention. The pathway they adopted may have been correct but their demeanour was unacceptable.

More about:

Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde

picture of Pamela McGoldrick

Dear Jints

Thank you for sharing your feedback on Care Opinion.

I am very sorry to hear that your son received such a distressing injury. This must have been a very worrying time for you.

It is great to hear that you received a high standard of care and support from the clinical team in the Emergency Department. They will be delighted to receive this feedback and I will ensure it is passed on to them.

It is disappointing to hear that you did not feel these high standards were consistent during your visit to the department. We would like to look at this in more detail with you and if you are happy to do so please contact me at Pamela.mcgoldrick@ggc.scot.nhs.uk quoting reference number 660682.

I hope your son is recovering well following his injury.

Best wishes

Pam

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