About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow Accident & Emergency Glasgow G51 4TF
Posted by Jints (as ),
My teenage son had suffered a head injury playing football.
With obvious, significant bleeding. He had a temporary dressing in situ and had also fainted en route to the hospital. I was obviously extremely anxious and concerned about the situation.
The receptionist on our arrival displayed a severe lack of care and compassion. Their attitude was appalling, the manner they addressed us in was so disrespectful and abrupt.
Fortunately the clinical staff could not have been any more helpful and considerate. I feel I must bring this member of staff to your attention. The pathway they adopted may have been correct but their demeanour was unacceptable.