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Surgery and treatment

Story from nhs.uk

"Surgery and treatment"

About: Royal Derby Hospital / Trauma and orthopaedics

After being told

I would be given partial knee surgery, I was very pleased as the pain was becoming unbearable, but, after surgery and supposedly the problem being cured was not good, it now needs further surgery to rectify what I would have thought should have been done in the first place.

However,, having said that I could not fault the services at the hospital in the areas I was in contact with, both as an outpatient, and an inpatient. Having said that, one of the problems being discharged was the ridiculous time it took after being told you were on your way home to the actual being allowed out of the hospital, this can in some cases take all day.

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Responses

Response from Royal Derby Hospital 4 years ago
Royal Derby Hospital

Submitted on 22/05/2019 at 11:26
Published on nhs.uk at 12:06

Good Morning

Thank you for your feedback. It is valued and important to us.

I am pleased to hear that aspects of your experience during your partial knee surgery was positive.

However, if you would like to discuss any of the concerns raised please do not hesitate to contact the PALS office on 01332 785156 and quote the reference:64726.

Our department is open Monday to Friday from 09:00 to 5:00 and outside of these hours the answer phone is in operation. If you would prefer to email please use, dhft.contactpals@nhs.net. You can attend the office without an appointment or ring for a specific date and time if that would suit better.

Patient Advice and Liaison Service (PALS)

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