"Access to information on NHS Lothian's website"

About: NHS Lothian

(as a service user),

I am trying to access health information on NHS Lothian's website but I am being excluded because I do not wish to accept 'cookies' on my computer. The message is:

"Welcome. This site uses Google Analytics to provide us with information about your visit. In order for Google Analytics to work a cookie must be placed on your computer/device. More information about cookies can be found at www.aboutcookies.org. To continue to use this website you must give us your consent to place a cookie on your computer/device."

"Do you consent? YES"

It seems that NHS Lothian's idea of consent is that I have to say 'yes' or be excluded from information. I have checked NHS Glasgow's website and I can use their website without accepting 'cookies' although they explain that some website features may not be available. Full marks for being patient friendly to NHS Glasgow, zero marks to NHS Lothian.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from NHS Lothian We are preparing to make a change

I have spoken to our IT service managers and they acknowledge that there is an issue with this function at the moment and are working to solve this.

I can assure you that this is a fault and not the usual way for access to operate. Hopefully our IT service will have a solution in place by the end of the day.

Many thanks for bringing this to our attention and allowing us to address it.

NHS Lothian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by PatientJohn (a service user)

The message on accessing the NHS Lothian website has been changed to:

"This site uses cookies.


These cookies are only used by NHS Lothian to allow us to analyse how many people are visiting the site, what pages they are looking at, and how long they stay on each page. This information allows us to continually develop and improve the service we can offer you via the website and to know that we are meeting our key priority of keeping you informed."

My problem has still not been resolved as I do not want to allow cookies but unless I accept them I cannot access the website. Only one option is given: OK

I do not think it is ok to have to allow cookies to access public health information. NHS Glasgow seem to allow me access without cookies so why can't NHS Lothian?