"Very little help in the past, but a really helpful call recently"

About: Lincolnshire Partnership NHS Foundation Trust / Crisis resolution

(as a service user),

I have suffered with depression for over a decade and have been treated by various mental health workers. I have not found them to be any help whatsover, I feel it's been a waste of time.

I have been accused of being an alcoholic, when I am and always have been tee-total. Once when I was in severe crisis, I was told to 'read a book'.

I feel at times I have been treated like a criminal and patronised.

It seems to me that people think that if you suffer with a mental illness, you are thick. Until my recent crisis when I spoke to one man in particular and he was brilliant, he made me feel much better. He talked to me for ages on the phone and it really helped. In the past I have felt like I was passed from pillar to post and no one cared, but this person was great.

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Response from Patient Experience Coordinator, PALS & Complaints, Lincolnshire Partnership NHS Foundation Trust

I'm very sorry that you have been left feeling the way you describe in the past. I am however heartened by the fact that you had a better experience recently which you appear to have found helpful and respectful to you. Thank you for sharing this with us and I will ensure your experience both good and bad is shared with our crisis teams to help us provide more people with the good experience that you recently received.