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"Poor performance from the MRI department"

About: Burnley General Hospital

Had an MRI on 2nd May. Notices in the department indicating results go through to the GP within 10-12 days. 18 days later and still no result. A phone call to the secretaries revealed the MRI has not been reported and may be done later this week.

When I complained, I was told that it's lack of government funding and a shortage of staff and my GP should call and let them know if it is a priority.

Ergo, they have visited this set of circumstances on their patient. It is nonsensical in this day and age that results should take this long. I understand that there are priorities and that there are probably many scans awaiting review. However, patients don't have MRI's unless it is necessary, which is surely an indication that there is an underlying concern. Mine is prolonged , unremitting pain, the reason for which is unknown as I have no scan result. It is shameful that this should take so long. And as usual, it is postcode lottery; a friend in Liverpool went for a routine MRI and had the results within a week.

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Responses

Response from Burnley General Hospital 4 years ago
Burnley General Hospital
Submitted on 21/05/2019 at 12:02
Published on nhs.uk at 13:07


Thank you for taking the time to share your experience on NHS Website about your visit to Burnley General Teaching Hospital for an MRI Scan.

I am sorry to hear of your recent experience and will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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