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Care Opinion

Speedy Dental care

Posted By numpt1e

"Speedy Dental care"

About: Nairn Town and County Hospital / Dental NHS 24 / NHS 24 (111 service)

(as a service user),

I called NHS24 at 11.50pm on a Sunday as was on Holiday in Nairn for the week & had developed severe dental pain.

After speaking to a lovely call handler then a dental nurse I was advised to call a local number in the morning for an appointment. At 9am I received a call offering me an appointment at that morning at Nairn Town & County Hospital NHS Dentist.

Thankfully I got the offending tooth taken out and ended up having  a fantastic holiday.

I cannot thank the NHS enough for the care and swift treatment I received from everyone involved. Everyone was kind caring and extremely pleasant!

From my initial call I was treated within 11 hours!! Again Huge Thanks to All!

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 4 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 23/05/2019 at 10:49
Published on Care Opinion at 11:47

picture of Shona Lawrence

Dear numpt1e

Sorry to learn you had toothache which can be extremely debilitating and unpleasant and even worse when it strikes on holiday!

Thanks so much for sharing your experience and I am pleased that you were able to get the offending tooth removed quickly. Your story is a good example of services working together to provide the best possible patient care in a timely manner.

It would be good to share your story with the staff members here at NHS 24 who managed your call to our service. If you would be kind enough to contact me directly, then I would be able to do this. I can be contacted on 0141 337 4597 or by email at patientaffairs@nhs24.scot.nhs.uk

I will however share your story more widely within NHS 24 so that staff can read your positive comments.

Thanks again for taking the time to contact Care Opinion. I hope to hear further from you.

With regards


Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 4 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 23/05/2019 at 12:51
Published on Care Opinion at 12:51

picture of Shona Lawrence

Hi P

Thanks so much for getting in touch so quickly and for providing additional detail. It was nice to speak with you. I will now be able to identify the staff involved in your call to 111 and will ensure your feedback is shared directly with them.

I'm glad to hear your visit to the dentist didn't impact too much on your holiday!

Thanks again and take care.

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Update posted by numpt1e (a service user)

Thanks again for everything. Glad all the staff involved will be getting the recognition for the work they do!

Response from Gil Paget, NHS Highland 4 years ago
Gil Paget
NHS Highland

Submitted on 31/05/2019 at 15:36
Published on Care Opinion at 17:11

Dear numpt1e

Thank you for providing this positive feedback about your recent dental treatment at the Nairn Town and County Hospital Dental Clinic. I am pleased that your holiday was not adversely affected by this dental problem.

Your feedback will be shared with dental staff at the Dental Clinic.

Best Wishes

Gil

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