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Blood test appointments

Story from nhs.uk

"Blood test appointments"

About: Wexham Park Hospital / Clinical haematology

Tried to book an appointment for a blood test for 3 days.

Started at 08.30 and finished at 12nooon each day.

The phone number I tried was 01753 633472.

The phone line with either busy, rang until it rang out or the receiver was picked and put down again immediately.

Why offer a service if you don't have the staff to provide the service.

Extremely frustrating.

Contacted the NHS Trust - was put through to the PALS answerphone and also received a reply to my online comment.

Reply to online comment was that this issue would be passed to the head of the department.

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Responses

Response from Wexham Park Hospital 4 years ago
Wexham Park Hospital

Submitted on 12/06/2019 at 13:54
Published on nhs.uk at 14:06

Dear Anonymous

I am sorry that you had and remain having issues with trying to book appointments we do have issues with this and are trying to work through them. I have spoken to PALS who did inform the Head of department if you wish to discuss further please do contact me at fhft.patientexperience@nhs.net and I will try and help further.

regards

Michelle Youens

head of patient Experience

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