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"The nurse made faces all through my admission"

About: Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29)

(as a service user),

I was optimistic about my procedure and felt confident that the nurses would look after me for. my day surgery. However, the nurse who looked after me was miserable the whole day.

They made faces all through my admission, I was left without being asked to change in to theatre gown when the trolley arrived. I had to ask for the enema that was prescribed as the nurse was eventually trying to get me on the trolley for theatre. They made the porter wait for 30 minutes.

He couldnt have been nicer. He offered to help with the ties on my gown and insisted on putting my bag in the locker for safety. He chatted all the time putting me at ease. On my return from the excellent care in day surgery the nurse ignored me again. I had to go and find them to ask for my venflon to be removed. Then after another 30 minutes had to ask for for and fluids. A very poor experience.

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Responses

Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde 4 years ago
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde
Submitted on 23/05/2019 at 08:46
Published on Care Opinion at 08:46


picture of Heather Lapsley

Dear AAC,

I am very sorry to hear you experienced poor interaction from the nurse who looked after you. I would like to take the opportunity to investigate the issues you have highlighted, and would be grateful if you could contact me, either by email: heather.lapsley@ggc.scot.nhs.uk or telephone 0141 314 7240 to give me some more details.

I shall pass on your praise to the porter who assisted you with your gown and bag. He will be very pleased to hear that his chatter put you at ease.

I look forward to hearing from you.

Kind Regards

Heather

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