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Care Opinion

Poor Hospital Cleanliness

Story from nhs.uk

"Poor Hospital Cleanliness"

About: Northwick Park Hospital

Unfortunately a relative has been sent to the hospital and after a 2hour journey on ALL occasions I have found the ladies toilets to be filthy and in usable. This weekend they were so bad that I had to resort to doing my insulin injections in foodhalks and corridors. As NO toilets were available for privacy. They were that bad I was terrified to walk in them.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 20/05/2019 at 14:00
Published on Care Opinion at 15:27

Dear Madam,

I am sorry to hear this. We do try to keep our toilets up to a clean standard, with regular checks by the housekeeping staff.

I wonder if you would mind contacting the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net so that we can better understand your experience and hopefully improve this going forwards.

Best wishes,

Anjali Patel

Patient Experience Manager

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