"Unacceptable procedures, lack of knowledge, bad..."

About: Norfolk & Norwich University Hospital / Maternity

Staff - not confident when taking blood, not well educated, poor knowledge. Procedures - 1) taking blood without gloves ( putting both patients and health workers at risk from bloodborne pathogens) 2) Examination of patients veins after desinfection of injection site ( after this injection area should not be touched). 3.) Handling pens, paperwork, dirty objects after putting on new gloves. /It happened to me more than once in both phlebotomy and maternity department and made me especially nervous as I am also a healthcare proffessional. In my opinion staff suffer from lack of logical thinking and do not understand that blood is normally sterile environment and special procedures need to be follow. Something like that has never happened to me in my country and I have never seen so many not confident members of staff in one place. I think some people should consider to change their job if they cannot perform their duties professionaly and cannot think logically. Better education and discipline should be in place.

Story from nhs.uk


Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Patient

Thank you for the feedback you have provided about the care you received from the maternity services. I am sorry to read your experiences and apologise for the shortfall in the care you received. I would be grateful if you could contact me at pals@nnuh.nhs.uk so we can look into this further. In the meantime, I have shared this with senior staff in the hospital so that they are aware and improvements can be made.

With best wishes

Sarah, PALS Manager

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