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"Respiratory/ chest clinic follow up x"

About: University Hospital Hairmyres / Respiratory Medicine (Ward 12)

(as a service user),

A little bit of praise is very much required!

My dad attended respiratory outpatient clinic w, as usual I accompanied him. Sadly my dad has had various admissions to university hairmyres over the last few years.

On each occasion he has been treated with the upmost grace, dignity and respect. 

I do however have to add, his follow up care has been tremendous whether this be by the respiratory nurses or chest physician themselves. He has been under the care of the same consultant for the last 18months and I hope she never retires anytime soon!!! 

As I say he attended his appointment on Tuesday - the consultant took time, listened to all my dads needs and anxieties. One of which was can he fly? Now I know there will be little chance of this being an option however, she never threw it out the window she simply told him- let’s do the investigations to see if you can! 

He is now on the maximum treatment for his condition but she didn’t stop there- she’s referring him to see if he can qualify for a new form of medication that will help improve his quality of life. 

She sat, listened with interest- never once did she look at a clock or insinuate we were over our time. 

The consultant was amazing!!!

I have realised for a very long time why waiting times can be lengthily and my dad is a prime example of that- an ear to listen to if not listening to the expert helps him cope so much better with his condition and for that I will never complain about appointments running  over there given time. 

For the care, follow up that my dad has received we could never afford if it wasn’t for our NHS and for that we are truly thankful!!

I will now sign this off from an extremely grateful and thankful family-

xx

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Responses

Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 4 years ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire
Submitted on 20/05/2019 at 14:44
Published on Care Opinion at 15:30


picture of Hazel Mitchell

Dear Apple Dumpling Gang


Thank you very much for taking the time to pass on your wonderful feedback to us. Having a loved one who needs to attend hospital for medical reviews is never an easy time for patients or for their families & carers, so it is wonderful to hear that we can help ease the stress of this situation for everyone involved.

I am delighted to hear that our Consultant provided an excellent service for your dad and gave him the time he needed to communicate all his symptoms & worries, and that she was able to offer the potential provision of an extended treatment plan for him, aswell as the peace of mind he needed to reassure him that his condition was being managed appropriately.

Can I ask, if it is not too much bother, that you could contact me directly on 01355 585154 to tell me the name of the Consultant your dad attends? This will enable me to personally pass on your feedback direct to the clinician. I am sure they will appreciate reading this as much as I have.

Thank you again for contacting us, it is nice to know our hard work is appreciated, and please pass on our best regards for your dad, we all wish him very well, and have our fingers crossed he gets that holiday abroad soon.

Kind Regards

Hazel

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