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No Response/Letter for next appointment

Story from nhs.uk

"No Response/Letter for next appointment"

About: Leicester Royal Infirmary / Ear, Nose and Throat

I had a hospital appointment on 4th April and the Dr said that I'd receive a letter for my next appointment. It's been over a month and I haven't received anything! I've been trying to call ENT and I'm just being passed from call to call, sometimes the phone rings and disconnects and i'm back to dialling numbers! I'm really struggling to breathe due to my deviated septum and my asthma is affecting this too. Please could someone get in contact with me or look into this as I am desperate for my next appointment!!!

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary

Submitted on 15/05/2019 at 16:42
Published on nhs.uk at 18:06

Dear Nisha

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at Leicester Royal Infirmary.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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