"Difficult to get appointments"

About: Westway Medical Centre

It is very difficult to get through by telephone at 8.00 am to make an appointment. Then, as it takes so long, by the time you do eventually get to speak to someone, the routine appointments have all gone and you therefore have to repeat the process the next day and then the next day and so on. On a more positive note though, the Reception staff are courteous and apologetic when this happens.

Doctors are nice, especially one.

My gripe is with the appointment system which leads to frustration.

Story from nhs.uk

Responses

Response from Westway Medical Centre

Sorry to hear you have had difficulty trying to make an appointment, we are always striving to improve patient access, if you would like to discuss further please contact me.

Practice Manager

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