"Communication problems with the Pain Clinic"

About: Lincoln County Hospital / Pain Management

(as the patient),

Approx 18 months' ago I was referred to the Pain Clinic for acupuncture for pain in my left hip. I had just been diagnosed with fibromyalgia.

By the time I had my first appointment the pain had moved and was no longer in my hip but in my lower back. (With fibromyalgia pain moves around the body). The very young nurse who was doing the acupuncture told me that I had been referred for pain in my hip and so that is where I was to have the treatment. So I had approx 6 sessions with needles in my hip when there was no pain there.

I attended each session as I did not wish to be struck off the list at the Pain Clinic. I was eventually sent an appointment which I needed to change so despite several calls to the clinic it was always an answerphone. I must have left at least three messages. I have never heard from them again.

I have to say when I was having the acupuncture that I needed to change an appointment and again left a message on their voicemail but when I went the next time the nurse said "Oh, they don't always listen to the messages". Who gets the blame for that I wonder?

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

I am very sorry you have had such a difficult time.

If you would like to further discuss your personal clinical symptoms and care then please do not hesitate to contact us at: patient.involvement@ulh.nhs.uk and we can arrange for someone to contact you. The answer phone is checked throughout the day and I am sorry you were unable to get through or to receive a response.

I have discussed your experience with the specialist nurse at the clinic who has asked me to pass on her apologies too. Thank you for taking the time to feedback to us, your experiences are important to us as we work to improve and develop our services.

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