"Food and drink left out of reach of my mother"

About: Sunderland Royal Hospital / Older people's healthcare

(as a relative),

My mother was in Ward E Geriatrics 2 months ago. I was unable to write anything earlier because I was too upset.

During numerous visits to the ward it became clear that my mom and other patients food and drink was left out of reach of them. Also it clearly said that my mum had eaten and drank fluids by herself which I believe was impossible as she couldn't even hold a cup herself.

During my visits I had to help others to have a drink although how they could eat or drink any of it was beyond me because there was often a strong smell of urine.

The ward was clean and it seemed to me that the nurses did the best they could with the staff they had. It seemed to me that the nurses had to ignore pleas to go to the toilet and for food and drink if they hadn't time!

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