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Please long queues reception staff busy...

Story from nhs.uk

"Please long queues reception staff busy..."

About: Whipps Cross University Hospital / Accident and emergency

Got to the hospital which is generally not too busy but today very long delays people standing in queue for ages whilst certain staff ate sitting at the reception counters with no one to see. There need to be more involvement to get waiting queues down. It’s not welcoming to see staff sitting at the windows with nothing to do but laugh and joke then spend 5 mins moisturising their hands .

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Responses

Response from Whipps Cross University Hospital 4 years ago
Whipps Cross University Hospital

Submitted on 13/05/2019 at 10:29
Published on nhs.uk at 11:06

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS team on site with your details- WXPals@bartshealth.nhs.uk or telephone 0208 535 6438.

Thank you

Kind regards

Central Complaints Team

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