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"Like a war zone"

About: Barnet Hospital / Accident and emergency

Got to a&e barnet at 7:30 am was only around 4 people waiting. Was told to come to this hospital from another a&e to see a ENT doc who would be expectingg me. Agter an hour saw a nurse only just to ask again why i was here and how they would let the doc know inwas here. Soon as you entre the door into the treatment area of a&e its shicking how dirty everything is its really bad compared to the waiting even. Was not clean at all. Saw two nurses one very polite and caring other one very rude and didnt seem to care at al. Ent doctor very rude also didnt explain anything looked in my nose with his iphone camera flash light just so unprofessional he was and rude. Couldnt even find a clean room to see me in also. After receiving treatment and meds nurse said ill ring doc to ask what next she came back twlling me he told her he already explained to me twice which he had not. But seems the doc could never be a liar and i was the liar she also didnt easily repeat these instructions her self that iam ment to have been told twice already which would of been the easy option if i had been told twice already what harm would being told three times magter. Nlbut no she just stood there. I just left not knowing what to do next. I was there after having surgery a week earler and suffered a bleed that first hospital couldnt even control and stop so not like it was minor which they seemed to act like it was to be honest made me feel like i was wasting there time. I didnt ask to have to travel an hour to this hospital from another in the first place.

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Responses

Response from Barnet Hospital 4 years ago
Barnet Hospital
Submitted on 22/05/2019 at 11:21
Published on nhs.uk at 12:06


Hello

Thank you for taking time to leave a review, I am sorry for the care you describe, it is not the standard we set ourselves.

I will share the feedback with staff so they can learn from your experience.

Kind Regards

Richard

Richard Chester - deputy director of patient experience

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