"Okay in general. Certain members of stuff let the..."

About: Leicester General Hospital

What could be improved

When speaking to the nurse, she just read out leaflets to me and didn't explain any of the information. Was a useless appointment as we could have just read the leaflets we already had. Felt the nurse didn't take my problems seriously, despite me acting on the advice the doctor had previously given me. Felt like I was spoken to in a condescending manner.

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Response from Leicester General Hospital

Thank you for your comments regarding your experience of the Neurology Service at the Leicester General Hospital.

We are sorry to hear of your concerns and would welcome the opportunity to discuss these with you in more detail in order that these can be dealt with more specifically. Patient feedback is very important to us to improve the experience of our patients.

If you wish to discuss this, please can you contact our PILS team on 08081 788 337 who will put you in contact with the Lead Nurse who would be happy to discuss your concerns further.

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