"Plaster techs are fab. Consultants, useless."

About: Medway Maritime Hospital

What I liked

My son fractured his wrist in 2 places, started with a back slab, 2 days later a proper cast was put on. No problems, people in the plaster room were fantastic.

Same cannot be said for the consultant we saw a week later.

As the cast was put on less than 48 hours after the fall, there was still considerate swelling, and the plaster techs told us that he would more than likely need it changed when we next had an appointment, as the swelling would have gone, therefore leaving the cast loose.

This was true, it was very loose, the consultant spoke to us for about 30 seconds before sending for an x-ray. Waited 45 minutes. Went back, told that he would not let him have a new one as 'there is no point taking it off and disturbing the healing'.

He talked to me as if i was a complete idiot, so now my son is left with a cast that is uncomfy and , imo and other who have seen it, far too loose.

We will not be returning here for any more treatment. As, apparently, a 30 second 'consultation appointment' is enough. He didn't care about anything we said at all, and i feel for anyone else who has to be seen here.

What could be improved

Patient care by consultant.

You are meant to listen to your patients.

Story from NHS Choices

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Response from Medway Maritime Hospital

I would like to apologise that you and your son were not listened to or treated with dignity and respect. It would be normal for a patient to be sent for an xray as soon as they attended their appointment and I can only say that the decision to not replace the cast must have been for a clinical reason. If however there are any issues the plaster room can change the cast at anytime between the hours of 9am-5pm Monday to Friday.

Thank you for brining this to my attention. I again apologise and will forward this feedback to the clinical team so they are aware of the incident to ensure it does not happen in the future. If you would like to discuss this further please contact me on the contact details below.

Stephanie Parrick

Senior Operational Manager

01634 830000 x5967

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