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lack of late night suport via telephone

Posted By Johdp2

"lack of late night suport via telephone"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a volunteer/advocate),

When contacting department of physiological medicine during the night i feel that they are not giving adequate support to help with suicidal thoughts and feelings.

They are not discussing the problems that i am going though.eg not sleeping at night. They said try to get some sleep.

I strongly feel that they are not acknowledging the problems that are in my life at this time which is not giving me the correct support possible.

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Responses

Response from Nottinghamshire Healthcare NHS Trust 11 years ago
Nottinghamshire Healthcare NHS Trust

Submitted on 15/05/2012 at 14:05
Published on Care Opinion at 14:58

Thank you for posting.I am sorry that you found the response via telephone at night did not address the problems you were experiencing at that time. I will ensure that the staff that are available at night are aware of your comments.

The telephone number you contacted that night is essentially for emergency referrals however; a Mental Health Telephone Helpline is available in Nottingham run by one of our partner organisations which can be contacted on 0800 561 0072.

Additionally, if you have an identified mental health support worker it may be helpful to discuss with them the difficulties you are experiencing; especially at night when it is recognised there is limited support and is one of the reasons for establishing the new mental health helpline.

Thank you for posting your comments which we always find helpful and use to develop our services in a more responsive way.

Regards

Garry

Garry Bevis,

Service Manager,

Acute Care Network,

AMH Management Team,

Highbury Hospital,

Nottingham,

NG69DR.

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