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Kind, caring and made us feel at ease

Posted By Anonymous family member

"Kind, caring and made us feel at ease"

About: Inverclyde Royal Hospital / Elderly Medicine (ward K south, 2 & 3 Larkfield Unit)

(as a relative),

I would like firstly to say that my elderly relative was care for over month within the Larkfield unit ward 3 and firstly what wonderful staff they are and treated my loved one with the upmost care and attention throughout his care. Having no family in the uk and being elderly myself made it difficult to visit every day but I felt at ease that my loved one was in good hands, I would like to make special thanks to a wonderful nurse whom my brother often spoke very highly of and having witnessed this myself nurse Laura often spent time with my brother making him feel very special and like he was the only one in her care which I knew was not the case as she was often very busy but still took the time to spend with my brother even being there with him as he passed away, Laura was very kind caring and often made my brother and myself feel at ease and I just wanted to say a big thank you to Laura, 

Laura is worth her weight in gold as are the other staff on this ward and would like to send my appreciation to all but Laura especially as she was there with me the night my brother had passed making my horrible experience easier to deal with.

Thanks to Laura and the staff at ward 4 in Larkfield unit

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Responses

Response from Jacki Smart, General Manager, Clyde Sector, NHS Greater Glasgow and Clyde 5 years ago
Jacki Smart
General Manager, Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 09/05/2019 at 18:49
Published on Care Opinion on 10/05/2019 at 10:27

picture of Jacki Smart

Hi there

Thank you for taking the time to share your experience with the Clyde team and the Larkfield staff. The teams there work very hard to make sure patients and relatives feel cared for and supported, particularly at such vulnerable times. It is kind of you to offer specific thanks to Laura who will be pleased and comforted to know that her support was so valuable both to you and your relative.

I will share this post with the teams there and Laura and make sure the recognition deserved is given.

Condolences on your loss, but again thanks for taking the time to comment

It is very much appreciated

Take care

Jacki

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