"Totally appalled"

About: Ealing Hospital

What I liked

My Aunt who is undergoing cancer treatment was admitted last Friday suffering from an infection caused by her having to inject insulin and anti-clot agents at home (having been previously discharged after 11pm at night and left at home unsupported after suffering from pneumonia as her bed was needed!). She has successfully faught against a brain cancer and was responding to lung cancer treatment. She has been given no support at home and each time her illness has got too bad she has ended up having to be taken into hospital by ambulance as an emergency as it was the only way for her to get to see someone.

At 4am this morning 2 doctors entered her room to tell her that there was nothing else they could do for her. At what time did either of these doctors feel it was appropriate to tell someone at 4am that they are going to die without any family support around her. I am still in shock like the rest of the family that this would happen in the UK. We are devestated obviously that there is nothing else that can be done to treat her but what has made this so much wose is the manner and time that the news was delivered. I honestly wouldn't want my worst enemy treated at this hospital, at no time has my aunt been shown any consideration, care or respect.

I am totally disgusted!

What could be improved

Treat patients as people not numbers

Story from NHS Choices

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Response from Ealing Hospital

Thank you for taking time to post your comment. We take such feedback seriously and would like the opportunity to discuss this with you in more detail. Please kindly contact our Patient Advice and Liaison Service (PALS) on freephone 0800 0641120 or by e-mail at pals@eht.nhs.uk

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