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Rude and unhelpful

Story from nhs.uk

"Rude and unhelpful"

About: Whipps Cross University Hospital / Accident and emergency

Went to A&E because I had experienced severe pain in my leg for a week and could not walk. Waited for 5 hours to be seen for less than 5 minutes and be told not being able to walk is not an emergency. In my eyes that is and emergency. No tests were done, the doctor only looked at my leg and nothing else. Made no suggestions for after care or guesses at what it was. That was it. Later found out that I had a fracture. Ridiculous

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Responses

Response from Whipps Cross University Hospital 4 years ago
Whipps Cross University Hospital

Submitted on 07/05/2019 at 13:31
Published on nhs.uk at 14:06

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details - WXPals@bartshealth.nhs.uk or telephone 0208 535 6438.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Thank you

Kind regards

Central Complaints Team

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