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"Care and attention was second to none"

About: University Hospital Wishaw / Emergency Department

(as a relative),

My mum attended the emergency department @ University Hospital Wishaw following abnormal bloods results taken in primary care which needed updated  in secondary care

The care and attention she received was second too none from start of her journey to discharge. 

She encountered Dr MacLean who explained exactly what would be happening and why.  She made my mum feel at ease as did Staff Nurse Amy .

CSW Mhairi was also very kind toward my mum and my little daughter as she was getting bored waiting 

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 07/05/2019 at 19:22
Published on Care Opinion at 19:22


picture of Andy Pender

Dear Emergency Department,

Many thanks for taking the time to post your experience of you and your mothers experience while being assessed at the ED at University Hospital Wishaw.

The staff you have named will be delighted to read your very kind words and I will ensure that they are informed of your positive feedback.

I hope your mothers bloods have settled and she is on the mend.

best wishes

Andy

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