"Concerned about my husband's care at LRI"

About: Leicester Royal Infirmary / Trauma and orthopaedics

(as a relative),

My husband was initially admitted to A & E at the LRI for a broken leg. However, he was kept in due to xray results showing problems with the fracture. He has since been diagnosed with primary cancer. Whilst I am thankful that they have caught this, I am not thankful that 6 weeks later while my husband is stuck on a high dependancy ward with his leg in traction, immobilised he has been receiving what I feel it sub-standard care - battling for painkillers because his medicine charts have not been written up and now has the problem of curvature of the base of his spine.

Ward staff generally don't seem to even be aware that he has cancer, which shows how few staff bother to check medical records. The consultants caring for him do not respond to us, and his cancer treatment has not even started yet!

He has no emotional back up and is fighting off depression. He has to shout for attention because ward staff do not respond to the buzzer. To be honest my complaints could go on for ever. I have complained through PALS which resulted in nothing. So I have complained via the consultants PA. Will I get a response? I'm not holding my breath - they're probably all off on a jolly over the bank hol.

I have tried to ask what is the official complaints procedure for the LRI and guess what - nobody I ask knows. How shoddy is that? I've googled but all that does is bring up forums. I think that this is appaling and I only hope that my husband is transferred to a ward or a hospital with more caring staff!

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Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear reviewer,

We are really sorry that we haven’t responded to your comment. We did not receive a notification from Patient Opinion to let us know about your posting.

If you would still like us to look into your concerns, please contact us with an explanation and your full details by emailing communications@uhl-tr.nhs.uk

Kind regards,

Communications team,

Leicester’s Hospitals