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Horrible experience

Posted By Narberth

"Horrible experience"

About: Leicester Royal Infirmary / Colorectal surgery

(as the patient),

I knew as soon as the symptoms started what was wrong, I was diagnosed with Bowel Cancer.

Consultant excellent, everything pre operation was very thorough, kept informed about everything, every one I met was very kind. Had the op, that was successful, going on to the ward everything went down hill, it was awful, wasn’t very clean. I felt there was not enough nurses, and I could not understand some of them and they couldn't understand me. I appreciate it’s a very busy busy ward, but it needs sorting.

I have just been in for a second op, with no information before or after, ward just the same, horrible experience.

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary

Submitted on 30/05/2019 at 08:50
Published on nhs.uk at 10:06

Dear Narberth

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at Leicester Royal Infirmary.

Although the first half of your care was satisfactory, we would like to investigate rest for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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