"excellent , couldnt of been treated any better ..."

About: Torbay Hospital

What I liked

I came in for a hip replacement in march 12 , from the time i arrived to the time i left i couldnt of been treated any better . the staff were all so kind and friendly at all times . The food was excellent and nothing was too much trouble for the staff they work so hard and are very kind at all times , even the domestics were very jolly and friendly had a giggle with them most days so if your going into ella rowcroft ward for any reason you do not need to worry you will be fine . ;-)

What could be improved

The only thing i think i could of seen as a negative was the bed it was so uncomfatable , i was on one of the old non electric ones and found it almost impossible to get in and out of it . i noticed a lot of the patients were in electric beds so they were able to control the height etc when getting in and out , and also assisted them with sitting up , so i felt i could of been more independant if i could of adjusted it myself instead of pestering the very busy staff .

Anything else?

My surgeon was excellent from the start , always came on the ward every day to see how i was doing and kept me updated . well done all the staff on ella rowcroft ward , keep up the good work . !!!!!!!!

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Response from Torbay Hospital

Dear Mandy

We were delighted to hear that your overall experience at Torbay Hospital was a positive one and your comments will be shared with the departments in question. Please accept our apologies with regard to the uncomfortable bed. We are pleased to be able to report that as of 22nd April 2012 all of the old beds in the hospital were replaced with new electric profiling beds which offer additional safety and comfort features to help further improve patient and staff experience, including assisting with independence.

Thank you for taking the time to provide your feedback.

South Devon Healthcare NHS Foundation Trust

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