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"The worst antenatal care you could possibly..."

About: Whipps Cross University Hospital / Maternity

I should’ve known from the day of my first scan, where they sent me a letter confirming my appointment, and then denied ever booking this scan appointment in. Had to cancel work and wait over 3 hours for the scan. I am now 28weeks and havent even seen my midwife since my booking appointment. I call and call and no one ever answers. No one ever responds to voicemails you get forced to leave (you’ll be on hold for over 10 minutes and then someone hangs up). Was toldI have a urine infection and havent heard back with results till now. The test was done at 25 weeks! How am I supposed to get these results if they dont answer the phone ?? It’s honestly disgraceful. I wish i never booked to have my first baby here. Regret it so much. Honestly just avoidthis place.

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Responses

Response from Whipps Cross University Hospital 4 years ago
Whipps Cross University Hospital
Submitted on 01/05/2019 at 14:48
Published on nhs.uk at 15:06


Thank you for taking time to contact us with feedback. We are disappointed to hear about your experience and would like to help.

Please contact our PALS team at Whipps Cross who will be able to assist you resolve the concerns you have raised. PALS telephone number is 0208 535 6438 or email wxpals@bartshealth.nhs.uk

We look forward to hearing from you soon

Kind regards

Faith

PALS & Complaints Team

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