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Depressing environment

Story from nhs.uk

"Depressing environment"

About: Marybrook Medical Centre

Recently visited this surgery, what a shock! The waiting room looked grubby and depressing: torn damaged seats repaired with parcel tape, bare walls, no information video, no magazines. Disinterested Locum GP who brushed off my concerns and made me feel I was wasting time. Unfortunately there is no other surgery for this catchment area or I would transfer. This used to be a wonderful surgery where I counsidered myself lucky to be registered. Not any more.

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Responses

Response from Marybrook Medical Centre 4 years ago
Marybrook Medical Centre

Submitted on 11/10/2019 at 09:45
Published on nhs.uk at 09:45

Apologies from Marybrook Medical Centre. The practice has been undergoing a great deal of change since October 2018 due to the old Partnership ending. A new Practice is due to take over in January 2020 which will mean more security and continuation of care. We have worked hard to try to get the building up to a standard. The information screen now works and there are now magazines available. The seating will be addressed in the new year.

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