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Waiting for appointment

Story from nhs.uk

"Waiting for appointment"

About: Wrightington Hospital / Trauma and orthopaedics

On 3 occasions I have had appointments to see one particular doctor and his team on a Friday I find it most annoying that I have had to wait over 2 hours as they are running late yet you text me with a message that if I miss my appointment

I will be charge yet you do nothing to justify the wait time 2 hours late be a idea to compensate it might make them hurry up a bit instead of drinking tea and having a chat in between patients not impressed at all

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 4 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust

Submitted on 07/10/2019 at 14:41
Published on Care Opinion at 14:41

Thank you for your post. I was sorry to read about your experience as this is not what we would wish for our patients. If you would like to contact Patient Relations on 01942 822376 we can look into your concern further for you.

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