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poor mental health services

Story from nhs.uk

"poor mental health services"

About: Adhd - Child & Family

South Tyneside mental health team.

I have been insulted, lied too numerous times. Made to feel like I am the problem. Actions exaggerated and not listened too. Self serving agendas covering up poor conduct, dishonest behaviour. Leaving myself to have no trust in the service at all.

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Responses

Response from Adhd - Child & Family 4 years ago
Adhd - Child & Family

Submitted on 23/07/2019 at 17:15
Published on nhs.uk at 18:06

I am very sorry to hear that you have not had a positive experience of our Community Mental Health Team in South Tyneside. We are very keen to hear the views of people who use our service and we would like to have the opportunity to look into the concerns you are raising. To do this we will need some further information and invite you to contact the Team directly on 0191 4963210 and ask to speak to the Claire Liddle, Clinical Manager.

Alternatively you may wish to speak to Patient Advice and Liaison Service on Tel: 0800 328 4397 or if you would prefer, to raise a formal complaint you can contact us:

• In writing by letter: The Complaints Department, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT

• By email to: complaints@ntw.nhs.uk

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