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Very positive experience of Direct Access - helping with al...

Posted By Rutzs7

"Very positive experience of Direct Access - helping with alcohol"

About: Carers Federation / Regents House Nottinghamshire Healthcare NHS Foundation Trust / Addiction services (community)

(as a staff member posting for a patient/service user),

I recently sought help from my GP in relation to some problems I was experiencing with alcohol. I have recently has some problems with relationships and with work related isses and thing that I have been using alcohol to cope with my problems.

My GP referred me to Direct Access and I was very quickly given an appointment to see a worker there. I have found the meeting with my worker very positive. The help and advice I have been given has been very helpful in terms of me getting my drinking under control, hence I do not expect to be using the service for very long as I am now feeling much better.

I have found my worker to be very personable and approachable. The appointment booking system has proved to be very good.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 11 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 04/05/2012 at 14:17
Published on Care Opinion at 14:21

picture of Jane Danforth

I am really glad to hear that you are getting better as a result of Direct Access being involved.

It would be good to share this posting with your GP as it is always pleasing to hear that the right referrral was made for you and that you are benefitting from the service. I will pass this onto the Direct Access team.

Many thanks again for your feedback.

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Response from David Hitchmough, Team Leader, Nottinghamshire Healthcare NHS Foundation Trust 11 years ago
David Hitchmough
Team Leader,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 09/05/2012 at 13:56
Published on Care Opinion at 14:45

Thankyou for taking the time to post your comments about the Direct Access service. I am pleased that we responded in a timely way, that you have developed a relationship with your worker that has enabled you to benefit from the support offered, and that your health is improving as a result. I hope that other service users in a similar position will take inspiration from your posting, and realise that there are services that can help. All the best in your recovery

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