"Injury should have been treated as urgent when being given an appointment by Sentinel"

When you know you have a serious injury, you are in pain; then you have this confirmed by clinician as serious and think that you are being referred as urgent; why is it that when contacted by Sentinel it is not flagged up as such?

If I had not pushed for 1st avialable appointment I would have been still waiting. Happy with treatment at Mount Gould, but again through I was being referred urgently to orthopaedic consultant to be told initially 4-6 weeks. Was told by Sentinel they did not have to see me until June. Had to ring PALS and orthopaedics manager Derriford to get anywhere. When seen by consultant was advised that it should be known that my injury type should have gone through immediately.