"Doctor saw me quickly, but long wait for x-rays"

About: Sentinel Healthcare Southwest Community Interest Company / Shoulders, Knees & Feet (muscles & bones)

(as the patient),

Appointment with doctor on time - long wait for x-rays to be taken unfortunately - told it was a busy morning and a problem with the computer in connection with the x-rays. After the x-rays I saw doctor again quite quickly.

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Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC

Many thanks for taking the time to leave feedback for our Shoulders, Knees & Feet Clinic.

We were only aware of the X-ray Machine having a fault on one occasion, patients were offered alternative appointments at another hospital or for when the machine was repaired. Unfortunately on occasion there may be a slight wait for an X-ray appointment as this facility is accessed by all the Mount Gould outpatient clinics and GP referrals, it is not always known prior to the patients attendance whether an x-ray is recommended and therefore the Radiology team try to accommodate all requests as soon as possible.

We can only apologise for any delays you had to experience, please do let us know if we can be of any further assistance,

Best Wishes,

The Sentinel Team.

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