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I have full confidence that they are there if I need them

Posted By Mutte

"I have full confidence that they are there if I need them"

About: Specialist community health services / Continence service

(as the patient),

Last Monday, I had an appointment at the continence clinic at Wincanton Health Centre.   My nurse was Samantha, who made me very welcome and helped me relax as I was a bit apprehensive.   We went through my notes and we agreed that my problems were not at all bad.   It was agreed that I could contact the service at any time in the future although she was going to discharge me for the moment.   I have full confidence that they are there if or when I need them.   I was offered some free pads on the NHS but I have no need of them at the moment.

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Responses

Response from Emma Davey, Director of Patient Experience and Engagement, Somerset NHS Foundation Trust 5 years ago
Emma Davey
Director of Patient Experience and Engagement,
Somerset NHS Foundation Trust

Submitted on 25/04/2019 at 09:27
Published on Care Opinion at 09:33

picture of Emma Davey

Hi there,

Thanks so much for taking the time to share your story with us. It is really lovely to hear that Samantha supported you to feel at ease and listened to you and gave you reassurance - that's what we are all about.

I know that the service manager Catherine will make sure that Samantha hears that she made a difference to you as it will make her day.

Thank you again for getting in touch.

Wishing you all the best,

Emma

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Response from Catherine Weller, Service Manager, Countywide Services, Somerset NHS Foundation Trust 5 years ago
Catherine Weller
Service Manager, Countywide Services,
Somerset NHS Foundation Trust

Submitted on 25/04/2019 at 09:34
Published on Care Opinion at 09:39

picture of Catherine Weller

Dear Mutte,

Thank you so much for taking the time to leave feedback on your recent appointment with the Continence Service at Wincanton Health Centre.

It is lovely to hear that you found Sam so welcoming and put you at you ease, and I will make sure Sam is made aware of your feedback.

Please do contact the service directly if at any time you would like to be seen again in the future.

Again thank you so much for your feedback.

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