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My experience

Posted By Hecla357

"My experience"

About: Raigmore Hospital / Urology Western Isles Hospital / Urology

(as the patient),

Have ongoing urinary problems which run in the family, I get frequent UTIs, odd kidney stones and and I now have to self catheterize. Been waiting for an appointment with urologist since summer last year in Stornoway but due to work, weather and cancellations by the department still not been seen. Was due to see them and it’s been cancelled again because of the huge backlog at Raigmore! What do they think is going to happen at Stornoway! Who’s going to address that backlog? 

How can it be possible to carry out consultations when staff are also on call? It doesn’t and won’t work that way. Why are they not working 5 days a week to reduce this waiting list?

I still believe even though the hospital disputed it that my problems are down to the fact you can’t get to see the urologist when you should. I don’t have any confidence in this department. Depending on who you speak to at Stornoway or in Inverness you get a different answer!

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Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 5 years ago
We are preparing to make a change
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement

Submitted on 24/04/2019 at 12:09
Published on Care Opinion at 13:20

It is with regret that I learn of your experience and I apologise for the delays you have encountered.

Urology services to the population of the Western Isles are all provided by visiting clinicians from NHS Highland.

The service currently has senior vacancies and is undergoing a review to make the best use of the resources they have available. NHS Western Isles is involved in that process with the aim of getting the best service we can to meet the needs of our population.

I can look into your own particular experience if you could send me any additional appropriate detail you have.

Regards

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Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 5 years ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement

Submitted on 26/04/2019 at 14:53
Published on Care Opinion at 15:44

Apologies, I realise you won’t be able to give me any personal details on this site – my contact details are outlined below should you wish to contact me and we can investigate this further for you.

Denise Symington

Patient Focus Public Involvement

Health Board Offices

57 South Beach Street

Stornoway

Isle of Lewis

HS1 2BB

alternatively you can contact me on denise.symington@nhs.net or 01851 708041

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Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 4 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 02/05/2019 at 08:07
Published on Care Opinion at 11:14

picture of Sylvia Fraser

Dear Hecla357

I am sincerely sorry to hear that you are having such a difficult time with your health, particularly urology issues.

In order for me to review your case it would be useful to have your personal information, ie date of birth and address. I can then review this for you from Raigmore Hospitals perspective.

Please feel free to contact me on 01463 705787 or by email at mailto:Sylvia.fraser@nhs.net. I can then review this on your behalf.

With best wishes

Sylvia

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