"Fantastic care"

About: Good Hope Hospital / Accident & emergency

My husband was given high quality, timely, friendly care from healthcare professionals at every stage. Staff in A&E gave him a range of tests promptly w good humour and patience, while clearly under pressure as Majors was very busy. He was given a trolley with apologies for being in a corridor (which we didn't mind, just grateful he could lie down), and always treated w as much dignity as possible. He was admitted and found a medical bed earlier than expected. Staff in AMU and ward 3 Fothergill looked after him brilliantly - nurses were v professional, efficient and warm - and he was happy to be discharged 1.5 days later. The friendly porters even found a wheelchair for me as I'm recovering from an injury and wheeled us both during a transfer! The only thing we'd improve is that A&E staff weren't able to get his test results to AMU so a ward transfer was delayed for a re-test that shouldn't have been necessary. But we know everyone's incredibly busy. Huge thanks to everyone for great care.

Story from nhs.uk

Responses

Response from Good Hope Hospital

Responded: 23.04.19

Dear Laura

Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital.

It is lovely to read such positive comments and I am very pleased that you and your husband had such a good patient experience.

I will forward your posting to the relevant senior teams and highlight to them, your comments regarding the delay in getting test results to the AMU and the impact on waiting times.

Having read your posting, I appreciate that this would have been a very anxious time for you.

In addition, I will ask that your posting is shared with the relevant staff, as I am sure they will be delighted to read your positive comments.

Kind regards

Patient Experience Team

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