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apoointment at gynaecology department

Story from nhs.uk

"apoointment at gynaecology department"

About: Royal Derby Hospital / Gynaecology

I have had a number of appoitnment at gynaecology department. So far not once they have seen me on time. Not only that the avarage waiting time is 30min or. On my last visit I was given different doctor and was only informed that upon entering the room. Not only that I was also told that this new doctor won’t even see me again. So much for having consistency. On another her visit another male gynaecologist was very dismissive of my worries over have a procedure that. That felt inappropriate and unnecessary. Every visit at the hospital is raising my blood pressure as I don’t know who I am goi g to see, how long I will be waiting and how much time off work I have to take. Far from being satisfied.

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Responses

Response from Royal Derby Hospital 4 years ago
Royal Derby Hospital

Submitted on 02/05/2019 at 16:10
Published on nhs.uk at 17:06

Good Afternoon.

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you contact the PALS office to discuss the matter further on 01332 785156/Freephone 0800 783 7691. The PALS office is open Monday to Friday from 9:00 to 5:00. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; dhft.contactpals@nhs.net.

Patient Advice and Liaison Service (PALS).

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