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"Keep up the good work"

About: Forth Valley Royal Hospital / Day Surgery Forth Valley Royal Hospital / Surgical Assessment Unit

(as a relative),

 My Wife was admitted to surgical assesment unit with severe pain have been attending for this problem, but got severe, arrived to the above unit and received the best of attention from the staff their BUT have to say it is obvious they are under staffed and working with to much pressure and could unfortunately could be putting lives at risk with so much pressure they work so so hard, Got moved to day surgery unit where i am still again as above they are working with to much pressure from the nurses to consultants they all do a brilliant job but things get forgotten ie tablets on time, drip changes, just general things at times, should say not the staffs fault just so much to do with limited staff. I have nothing but admiration for all staff, as previous all hospital staff get my full backing please/please keep up the good work, thank you.  

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Responses

Response from Heather Riddoch, Clinical Nurse Manager, NHS Forth Valley 4 years ago
Heather Riddoch
Clinical Nurse Manager,
NHS Forth Valley
Submitted on 30/04/2019 at 17:04
Published on Care Opinion at 20:52


Dear teghanangel2,

I am pleased to read that you felt your wife received the best of attention from the staff in SAU, the team appreciated this feedback very much.

SAU can experience high levels of admissions at some points through the day. It is good to get a balanced view of how this feels for patients and relatives, and I hope I can reassure you that the staffing levels are suitable for the size of our unit, and if required, additional help is available.

I hope your wife is feeling much better.

Best Wishes

Heather Riddoch

Senior Charge Nurse

NHS Forth Valley

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