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"Shocking waste of public money"

My complaint isn't about the services so much, in fact I have only been in for an X-Ray which was quick and efficient, although I wasn't happy about having to wait in a gown in an area where the general public were also allowed to wait, though away from the main waiting room area.

My complaint is about the appalling waste of money spent on this building. It looks amazing, like a five star hotel, but at a time when the NHS is screaming for more funds and there are not enough beds for patients at hospitals all over the country, how on earth can there be any justification for paying for a building with a huge entrance hall, which must cost a fortune to heat in the winter, two glass lifts which seems to be twice what was needed (the building looked almost empty when I was there), a "balloon" chandelier which I believe cost £30,000 (and apparently there are two of them), and a general feel of "no expense spared" in the build and facilities. Don't get me wrong, it's brilliant, but is this what our taxes should be spent on when the NHS seems to be in perpetual crisis? The ridiculous thing is what is really needed is more parking space outside, not trees and plants. Parking facilities are woefully inadequate and the surrounding has blanket coverage of double yellow lines or resident's parking, yet the designers don't seem to think that parking spaces were a major consideration. Oh, and I ticked 1 star for "same sex accommodation" because I'm one of those people who isn't comfortable with that. It's an issue with the whole building, many of us value our privacy and are not fans of everything being open plan, which as I mentioned must cost a lot more to heat in the winter.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 4 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 09/05/2019 at 22:10
Published on Care Opinion at 22:10


picture of Eleanor Walsh

Thank you for this honest feedback. I was sorry to read about your experience in X-ray and that you were not provided with a blanket or more privacy whilst waiting. I will take this up with the radiology manager.

With regard to the main entrance, this was designed so visitors and patients who arrive either by bus, taxi or car now have a single point of entry to the hospital, with better signage ensuring a much-improved patient experience as this was not there previously.

There are 1,500-spaces in the multi-storey car park and additional spaces have been created around the hospital site so patients don’t have far to walk to access our services. The capital for the main entrance was borrowed from the Department of Health but has been paid back from income generated through the retail units on site and car parking charges. I hope this provides you with some assurance about the cost of the main entrance.

Many thanks

Eleanor

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