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Staff and treatment received

Posted By Uddingston

"Staff and treatment received"

About: University Hospital Monklands / Emergency Department University Hospital Monklands / General Surgery (Wards 4 & 7)

(as a service user),

I am 63 year old male and I have attended hospital with arthritis disease since my mid twenties. which has been mostly Glasgow royal infirmary. a week ago I was taken by ambulance as a emergency patient to monkland hospital where is received a emergency operation to remove my gal bladder. I was in ward four where I got pain killing injections and for the first day and half before I got surgery I was in hospital total of four days. and I could not believe how caring and professional the the ward staff and the theatre staff were. I have heard so many complain about monkland s in the past. Doctors and nurses at monkland I think your doing a wonderful job 

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Responses

Response from Gavin Dolan, Senior Nurse - Medical Directorate, University Hospital Monklands, NHS Lanarkshire 5 years ago
Gavin Dolan
Senior Nurse - Medical Directorate, University Hospital Monklands,
NHS Lanarkshire

Submitted on 17/04/2019 at 16:50
Published on Care Opinion at 22:40

picture of Gavin Dolan

Dear Uddingston,

Thank you for taking the time to feedback via the Care Opinion platform.

I am sorry to hear that you have suffered so long with Arthritis. This must have been very limiting at times throughout your youth and a real frustration for you having to attend hospital so much as you describe. Despite all of this, it was really lovely to read that you had such a caring and professional experience as a patient in University Hospital Monklands. The staff do work incredibly hard to ensure we get it right for every patient, every time, every day and I am sure they will be delighted to learn that the care they delivered to you directly was individual to you.

I will certainly share your experiences with the Emergency Department, Ward 4 and Theatres to let them know you thought the staff did a wonderful job - this will certainly make their day I am sure.

Hope you are recovering well now and I wish you all the best for the future.

Best wishes,

Gavin

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