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"St Clements in Grays is a great NHS Service..."

About: St Clements Health Centre

Just recently I had to see my GP at St Clements, who I felt went out of his way to get the bottom of my symptoms.

Following few ECG and blood appointments and very dedicated and hard work, my GP managed to find out the root of my symptoms.

Medication was prescribed and very good advice received. Further blood tests ordered by the GP and they also contacted the hospital for advice about scans which was communicated to me promptly via the phone.

Throughout all these appointments I was treated with kindness, efficiency and respect and

I felt less stressed and able to cope with the symptoms I had.

I would not hesitate in recommending this surgery to anyone. The admin staff are courteous and helpful. I have never had a problem with getting an appointment and I find that all the GP`s give such care to the patients.This surgery gives the local community a wonderful caring service and should be regarded very highly.

I do not feel that I would be reluctant to call the surgery for advice as they ensure that any call is dealt with to the highest degree.

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Responses

Response from St Clements Health Centre 4 years ago
St Clements Health Centre
Submitted on 30/04/2019 at 17:42
Published on nhs.uk at 18:06


Firstly, let me thank you for your kind words, Every comment; whether that be positive reinforcement of the hard work we strive to display, or criticism of the areas we are yet to improve - is equally appreciated.

I'm thrilled to hear that you felt that the services provided to you displayed, in your words - "Kindness, efficiency and respect". College Health Ltd aim to ensure that every single patient to cross our threshold feels respected, heard and comfortable in the care of any of our practices. Your feedback lets us know that we are moving in the correct direction and so, we thank you for recognizing where we have done well.

Please be assured that your feedback will be communicated to the rest of the team promptly.

Many thanks, your Practice Manager,

Luljeta Maliqi

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