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"A&E amazing AAU awful"

About: Bedford Hospital South Wing / Accident and emergency

My partner is currently in AAU and is having the worst hospital stay I've ever seen. The clinical care is good however the care of patients other needs is seriously lacking.

Left on Commode for extended periods (when they actually remember to bring it) Staff too busy to bring essential items for the patient in time to prevent them messing themselves. Patients left in soiled beds for hours. Food often inedible.

I realise staffing levels are probably to blame and individual staff are great but it isn't good for the patients.

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Responses

Response from Bedford Hospital South Wing 5 years ago
Bedford Hospital South Wing
Submitted on 25/04/2019 at 09:26
Published on nhs.uk at 10:06


As an NHS Trust who prides itself on delivering excellent patient care at all times, this is upsetting to hear. We are very sorry for your experience. If you would like this investigated further, please do not hesitate to send through your full details to pals@bedfordhospital.nhs.uk and a member of the team will be able to assist. Many thanks from Bedford Hospital.

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